Valley?

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ian the badger
Posts: 224
Joined: Wed Nov 08, 2006 9:52 am

Valley?

Post by ian the badger » Thu Dec 08, 2016 10:35 am

Sort of frustrating really, I have always sung the praises of VCP. Having owned a total of five of their sea kayaks. I sent them a mail three weeks ago, simple question, yes it had been read, and they couldn't be arsed to reply. Thanks VCP

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MikeB
Posts: 7958
Joined: Tue Apr 29, 2003 9:44 pm
Location: Scotland

Re: Valley?

Post by MikeB » Thu Dec 08, 2016 11:32 am

They're known to be a bit non-responsive to email I'm afraid. A phone call generally gets results.

rockhopper
Posts: 677
Joined: Mon Oct 02, 2006 7:55 pm
Location: Essex

Re: Valley?

Post by rockhopper » Fri Dec 09, 2016 12:03 pm

It is a bit poor really, when they sell their products throughout the world not every customer is going to be in a position to phone them up but they will be able to send an email.
If they have the ability to read the email they should have the decency to reply to it. No excuse.

Come on Valley, don't let the side down!

Rog.

SeaSkye
Posts: 165
Joined: Wed Jan 20, 2010 7:02 pm
Location: Isle of Skye

Re: Valley?

Post by SeaSkye » Fri Dec 09, 2016 12:25 pm

I e-mailed them about 3/4 years ago with a short query, still waiting on their reply!

The question is why do we accept this and in some cases continue to stick up for them.

Irish Sea
Posts: 78
Joined: Tue Feb 24, 2015 6:04 pm
Location: Dublin, Ireland

Re: Valley?

Post by Irish Sea » Fri Dec 09, 2016 12:35 pm

Had a somewhat similar experience with them recently: I contacted them via their Facebook page first and surprisingly got a reply within a few hours. Was told to contact their sales team with my particular inquiry and was given an email address to contact. Have sent at least three emails to said address over the course of a couple of weeks, unfortunatey with no replies whatsoever....Love their boats but CS does not seem to be their strong point.

Ken_T
Posts: 229
Joined: Fri Jan 15, 2010 11:26 am

Re: Valley?

Post by Ken_T » Fri Dec 09, 2016 1:02 pm

When I had to contact them by email (about 5 years ago) they responded promptly (& repaired my boat without charge even though I had damaged it)
Ken

pugwash
Posts: 11
Joined: Fri Jun 10, 2011 10:53 am

Re: Valley?

Post by pugwash » Fri Dec 16, 2016 9:40 am

Phoned them yesterday to ask something, got great customer service and the bloke I talked to even sent out, free of charge, the bit that I needed. Can't speak too highly of them, very impressed.

rockhopper
Posts: 677
Joined: Mon Oct 02, 2006 7:55 pm
Location: Essex

Re: Valley?

Post by rockhopper » Fri Dec 16, 2016 2:19 pm

I have always found then very helpful on the phone and in person however it is the 21st Century and they should be able to respond to emails with the same level of service, other kayak manufacturers do...
It's not like it's difficult !!

Rog.

andyinthorne
Posts: 13
Joined: Sat Jun 05, 2010 3:31 pm

Re: Valley?

Post by andyinthorne » Mon Dec 26, 2016 8:11 pm

I recently bought a valley, i need a new part and they have been utter useless sadly.

i have 3 more boats to buy and i won't be getting any more Valley's due to terrible service.

good luck.

moontide
Posts: 2
Joined: Wed Aug 09, 2017 8:03 pm

Re: Valley?

Post by moontide » Wed Aug 09, 2017 8:38 pm

Orderd ,by phone. hatches and other bits of information last week .They were great hatches arrived next day for an elderly nordcapp HM .over the moon here .

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