Valley?

Places, technique, kayaks, safety, the sea...
Post Reply
ian the badger
Posts: 281
Joined: Wed Nov 08, 2006 9:52 am
Has thanked: 1 time
Been thanked: 1 time

Valley?

Post by ian the badger »

Sort of frustrating really, I have always sung the praises of VCP. Having owned a total of five of their sea kayaks. I sent them a mail three weeks ago, simple question, yes it had been read, and they couldn't be arsed to reply. Thanks VCP

User avatar
MikeB
Posts: 8135
Joined: Tue Apr 29, 2003 9:44 pm
Location: Scotland
Has thanked: 13 times
Been thanked: 23 times

Re: Valley?

Post by MikeB »

They're known to be a bit non-responsive to email I'm afraid. A phone call generally gets results.

rockhopper
Posts: 808
Joined: Mon Oct 02, 2006 7:55 pm
Location: Essex
Been thanked: 24 times

Re: Valley?

Post by rockhopper »

It is a bit poor really, when they sell their products throughout the world not every customer is going to be in a position to phone them up but they will be able to send an email.
If they have the ability to read the email they should have the decency to reply to it. No excuse.

Come on Valley, don't let the side down!

Rog.

SeaSkye
Posts: 168
Joined: Wed Jan 20, 2010 7:02 pm
Location: Isle of Skye
Been thanked: 1 time

Re: Valley?

Post by SeaSkye »

I e-mailed them about 3/4 years ago with a short query, still waiting on their reply!

The question is why do we accept this and in some cases continue to stick up for them.

Irish Sea
Posts: 96
Joined: Tue Feb 24, 2015 6:04 pm
Location: Dublin, Ireland
Been thanked: 5 times

Re: Valley?

Post by Irish Sea »

Had a somewhat similar experience with them recently: I contacted them via their Facebook page first and surprisingly got a reply within a few hours. Was told to contact their sales team with my particular inquiry and was given an email address to contact. Have sent at least three emails to said address over the course of a couple of weeks, unfortunatey with no replies whatsoever....Love their boats but CS does not seem to be their strong point.

Ken_T
Posts: 274
Joined: Fri Jan 15, 2010 11:26 am
Been thanked: 3 times

Re: Valley?

Post by Ken_T »

When I had to contact them by email (about 5 years ago) they responded promptly (& repaired my boat without charge even though I had damaged it)
Ken

pugwash
Posts: 55
Joined: Fri Jun 10, 2011 10:53 am
Location: South Devon
Has thanked: 5 times
Been thanked: 3 times

Re: Valley?

Post by pugwash »

Phoned them yesterday to ask something, got great customer service and the bloke I talked to even sent out, free of charge, the bit that I needed. Can't speak too highly of them, very impressed.

rockhopper
Posts: 808
Joined: Mon Oct 02, 2006 7:55 pm
Location: Essex
Been thanked: 24 times

Re: Valley?

Post by rockhopper »

I have always found then very helpful on the phone and in person however it is the 21st Century and they should be able to respond to emails with the same level of service, other kayak manufacturers do...
It's not like it's difficult !!

Rog.

andyinthorne
Posts: 14
Joined: Sat Jun 05, 2010 3:31 pm

Re: Valley?

Post by andyinthorne »

I recently bought a valley, i need a new part and they have been utter useless sadly.

i have 3 more boats to buy and i won't be getting any more Valley's due to terrible service.

good luck.

moontide
Posts: 14
Joined: Wed Aug 09, 2017 8:03 pm
Location: kent

Re: Valley?

Post by moontide »

Orderd ,by phone. hatches and other bits of information last week .They were great hatches arrived next day for an elderly nordcapp HM .over the moon here .

Post Reply