Condition of new SOT Kayaks...is this the norm?

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Maverick777
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Condition of new SOT Kayaks...is this the norm?

Post by Maverick777 » Fri Oct 27, 2017 8:14 pm

Hi,

I recently looked at a new Wilderness Tarpon 120 in a showroom In Cardiff and was surprised at how badly scratched it was. I remarked as such and was told this was normal, because of the way they were stored in the factory and eventually transported to the the retailers. I appreciate that they will get damaged when used. But still feel it's nice to receive new items, shiny and new. Your thoughts please?

Thanks

neonbowhawk
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Re: Condition of new SOT Kayaks...is this the norm?

Post by neonbowhawk » Sat Oct 28, 2017 9:30 am

Hi,

I dont know much about SOT's but all the ww boats I have bought new have been lovely and shiny with barely a mark so it sounds a bit like BS to me.

Simon

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Re: Condition of new SOT Kayaks...is this the norm?

Post by Maverick777 » Sat Oct 28, 2017 9:42 am

To make matters worse, I placed the order 11 days ago and I gave a deposit and purchased other bits and bobs, in total over £1000.00. I Emailed yesterday, which was never answered and therefore telephoned, only to be told the order had not been made! But the guy would look into it immediately and get back to me.......still waiting.

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J B Weld
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Re: Condition of new SOT Kayaks...is this the norm?

Post by J B Weld » Sat Oct 28, 2017 10:11 am

I've recently bought a Riber sit on top. Nothing flash, only £300, but it came in a plastic bag, swathed in bubble wrap, and once I'd fought my way through the packaging the plastic was brand new unmarked and virgin, as if it had plopped out the mould that morning.

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Re: Condition of new SOT Kayaks...is this the norm?

Post by Mrstratos61 » Sat Oct 28, 2017 10:44 pm

I'd be sorely tempted to cancel the order

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Re: Condition of new SOT Kayaks...is this the norm?

Post by Maverick777 » Sat Oct 28, 2017 10:47 pm

I agree.

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Re: Condition of new SOT Kayaks...is this the norm?

Post by Northern Blue » Sun Oct 29, 2017 11:14 am

neonbowhawk wrote:
Sat Oct 28, 2017 9:30 am
Hi,

I dont know much about SOT's but all the ww boats I have bought new have been lovely and shiny with barely a mark so it sounds a bit like BS to me.

Simon
Totally agree that this sounds like BS.

I've got a Wilderness Systems Thresher 155 and it was pristine when I collected it from my supplier. Even now after a couple of years, it only has a few light scuffs on the hull.

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Re: Condition of new SOT Kayaks...is this the norm?

Post by Psamathe » Sun Oct 29, 2017 11:38 am

When I got my kayak (not SOT) it was well wrapped in bubble wrap, had cardboard shaped bits over more exposed parts, all wrapped in polythene, etc. I can't see any logical reason why you can't protect a sOT in the same way.

Most places I've seen new kayaks store them vertically with bow (or stern) on the ground. I can't see why SOTs could not be stored in the same way and thus kept in new condition.

Maybe ... some shops are very strict about taking a boat for a test outing. One store I asked when I was interested in a US boat and there were virtually none in the UK and this store had one they could not sell and I asked about a trial and they said "no" because once it had been in the water it would no longer be a new boat (they kept separate boats for trials but not the boat I was interested in). Other stores allow people to take them for a trial and seem a bit vaguer about new vs demo boats (maybe a bit like a new car does not have 0 on the odometer).

Ian

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Re: Condition of new SOT Kayaks...is this the norm?

Post by Kevin Cooper » Sun Oct 29, 2017 8:09 pm

And the retailer was?

Maverick777
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Re: Condition of new SOT Kayaks...is this the norm?

Post by Maverick777 » Sun Oct 29, 2017 8:24 pm

I’m still dealing with the shop in Cardiff and hopefully the situation will be resolved one way or the other. I can then leave a full review. Cheers

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Re: Condition of new SOT Kayaks...is this the norm? Up & Under

Post by Maverick777 » Tue Nov 14, 2017 8:28 am

Hi All,

At long last, I eventually picked up my Kayak from Up & Under. It arrived wrapped in bubble wrap and plastic and was unmarked. As it was being unwrapped some chappie appeared and ordered that my wrapping be saved as he wanted it. I was annoyed that I was not asked. The staff are very knowledgeable but customer care leaves a lot to be desired.

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Re: Condition of new SOT Kayaks...is this the norm?

Post by Northern Blue » Tue Nov 14, 2017 12:41 pm

I'm pleased U&U got you sorted in the end.

I think I might have insisted on the bubble wrap and plastic staying with the boat if I needed it.

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Up and Under or Up & Useless

Post by Maverick777 » Fri Nov 16, 2018 2:23 pm

Hi All,

Since owning my Red Tarpon 120, I have had to return it to the manufactures Palm UK https://palmequipmenteurope.com/ because of leak issues. The first time I took the 120 to Palm HQ myself (100 mile round trip) were they replaced the hatch, with the latest design, but unfortunately the leak continued. On the second occasion, they agreed to collect it, which was cheaper for me, except they cancelled the collection date at short notice.

After a two week assessment they have issued a credit note to the value of the boat only, sent back to the original supplier. I have not been compensated to all the time and effort I have endured or the time without by 120. What saddens me most, is that this was a thank-you and Xmas gift from my terminally ill Father In Law, who has now passed away, so it holds sentimental value. I was not even offered a sorry.

Which is annoyingly frustrating, and costly as I accessorized it with a Red Palm Kaikoura PFD , Red Palm Bora Jacket and a Red Palm Drift Lite Paddle, Red YAK helmet, in addition I have also purchased a Scotty holder for the rails.


It would appear that the hatches are the Achilles heel for the 120,but are manufactured under licence in the UK.

Cheers

neonbowhawk
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Re: Condition of new SOT Kayaks...is this the norm?

Post by neonbowhawk » Fri Nov 16, 2018 9:14 pm

You want compensation for the warranty issues?? Really??

You had a faulty boat, that they have given you a credit note for. Sounds ok to me.

You are complaining that you have bought all red kit and now it wont match? Get another red boat if you must match.

Sorry but faults happen sometimes, get a new boat and get back paddling.

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Re: Condition of new SOT Kayaks...is this the norm?

Post by Maverick777 » Fri Nov 16, 2018 9:46 pm

If it was a warranty issue, they would repair or replace. They did neither. Up & Useless said the 120’s all leak. This makes it a manufacturing issue. I think you are missing the point, a year of ferrying my boat back and forth, missed trips, countless Emails and telephone calls.

Listening to excuses that water tight, does not mean water tight.....really.

I spent a great deal of time and effort trying to resolve the issue, both Palm and Up & Useless were difficult at every juncture. They offered no apology, did not even suggest or offer to help in finding a replacement boat. It seems a cavalier attitude to accept faulty goods, you are putting your life into their hands. So you are happpy with boats that sink, climbing ropes that fray etc. But if you are happy with equipment failures, good luck to you. You will need it.

neonbowhawk
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Re: Condition of new SOT Kayaks...is this the norm?

Post by neonbowhawk » Fri Nov 16, 2018 10:47 pm

Noone is happy with faults. You received poor service also. But you did get a credit note.

If there is a fault with that model or any model then yes tell people on this (or any) forum. But keep it objective.

What you were doing was complaining that your colour scheme would no longer match and the fact that you didnt get any compensation!

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Maverick777
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Re: Condition of new SOT Kayaks...is this the norm?

Post by Maverick777 » Fri Nov 16, 2018 11:08 pm

Two lines out of 19 lines refer to the color scheme. I don't see what's not objective. If you read the start of the thread it highlights poor customer care from the start. Taking my money, yet forgetting to place the order. This is just a small snap shot of their total incompetent workings.

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Re: Condition of new SOT Kayaks...is this the norm?

Post by Mrstratos61 » Tue Nov 20, 2018 5:19 pm

I wouldn't have accepted a credit note. They're archaic. Under the sale of goods act something you buy has to be fit for purpose. A refund or new boat of equal value would be the least I'd expect. Any self respecting company should honour that in my opinion

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Re: Condition of new SOT Kayaks...is this the norm?

Post by Maverick777 » Tue Nov 20, 2018 6:06 pm

In the end I got my money back. No apology, no credit towards something else. Would not shop at Up and Useless again.

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