by Canoe England on Tuesday, February 21, 2012 at 1:50pm ·
Canoe England has reluctantly taken the decision to remove all the comments, posts & discussions from the Canoe England Facebook Page which we consider to be inappropriate.
From the relentless posting of demands, questions & complaints, often when answers have already been provided by Canoe England, it has become clear that Facebook is not an appropriate channel of communication through which to hold discussions about single issues.
Facebook is a social, not an anti-social, medium. The Canoe England Page was set up to promote canoeing & enable our sport to engage with others, to facilitate positive dialogue between different members and as a forum in which to share information, ideas & tips.
It was not set up as a replacement for more established channels of communication and, as the Social Media team have publicised on various occasions, should a response to a question be desired, other forms of communication, such as email, letter or phone, should be used in the first instance.
Canoe England is not, nor ever has been, a single campaign organisation and, as such, the organisation cannot allow any single issue to continue to dominate its Social Media; it has a duty to ensure other users aren’t discouraged from engaging with the Page by the occupation of any single topic.
Whilst we investigate alternative & more appropriate forms of communication (We are currently looking into the possibility of holding regular live web chats, amongst other ideas) all correspondence relating to Canoe England matters should be directed to:firstname.lastname@example.org
We will aim to respond to all correspondence within 28 working days though should we receive a high volume of enquiries, such as that seen on the Canoe England Facebook Page in recent weeks, this may not be possible.
Wwe have a responsibility & and reserve the right to remove any content, and those who post it, from the Page. Please see our Social Media guidelines for further clarification at:
http://www.canoe-england.org.uk/media/p ... eb2012.pdf
Commenting is an integral part of the Canoe England Facebook Page and we encourage everyone to participate, contribute and connect with us and each other.
We value your comments on our Page and are constantly looking for ways to improve dialogue so we’ve put together the following guidelines on how to make the most of Canoe England Facebook conversation threads.
In addition to helping foster great conversation these guidelines, along with the context in which comments are made, are taken into account when we make decisions regarding the content on our Page.
We have a responsibility and reserve the right to remove any content, and those who post it, if we believe it to be compromising these guidelines.
Canoe England Facebook Page: Commenting Do’s & Don’ts
Do speak from relevant and personal experience that adds value to the conversation.
Don’t post comments or links that are irrelevant to the original post or conversation thread.
Don’t post spam.
Do help us maintain inviting interaction by self-policing threads and flagging spam. Although we have a hands-on approach to community engagement, we do sometimes miss things!
Don’t use the Canoe England Facebook Page to ask questions which would be better directed at the relevant Canoe England department. Use the Page as an opportunity to share tips, information & discussions with others that are interested in canoeing.
Don’t use offensive or profane language or threaten others. Maintain intelligent discussions by being respectful & considerate to both other Facebook users and Canoe England Facebook admin.
Do engage in polite and valuable conversation threads with fellow Facebook users and Canoe England Facebook Admin.
Don’t attack fellow Canoe England Facebook Users, staff or Facebook Admin.
If you disagree with something, we respect your opinion however we expect you to share your thoughts in a constructive and respectful manner. Don’t bully, intimidate or harass. We will distinguish between constructive arguments and smear tactics.