I have an old Jackson 4Fun with a ratchet backrest. The backrest is also sold under various names like Reggie backrest.
One of the ratchets broke. I checked with suppliers who could supply a new backrest for around £50. So took my boat along to the local snow Boarding shop and they sold me a new ratchet for £2. Much better. Eventually got it fitted with a 6mm nut and bolt and so far working fine - the rivets I had and tried initially were too short.
Just thought it might be a useful tip for others.
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If you contact Immersion Research, they can usually supply the individual parts as well (ratchets straps, ratchets, etc) - also paddleworks Llangollen have a few bits and pieces for repairing boats. Worth knowing.
http://www.iboutdoor.com- Your outdoor resource!