Login and password reset issues

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Mark Gawler
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Login and password reset issues

Post by Mark Gawler » Wed Sep 06, 2017 6:53 am

Following a update to the site software on the 31st August, a number of users have also reported issues recovering lost passwords. I am working to find the root cause of the issue. In the mean time please use the following links to recover lost usernames and passwords:

Lost Username

Lost Password

If you are still having login issues you can contact us via email.

Sorry for the inconvenience.
Mark Gawler

DaveB
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Joined: Sat Nov 06, 2004 9:21 pm

Re: Login and password reset issues

Post by DaveB » Wed Sep 06, 2017 9:25 am

It may be a separate issue but i have for a long time used "ukrgb.co.uk" when typing in the addres of the site in my browser but this has stopped taking me to this website and instead offers me a site trying to sell me a website developemnt package.

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Mark Gawler
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Re: Login and password reset issues

Post by Mark Gawler » Wed Sep 06, 2017 9:45 am

DaveB wrote:
Wed Sep 06, 2017 9:25 am
It may be a separate issue but i have for a long time used "ukrgb.co.uk" when typing in the addres of the site in my browser but this has stopped taking me to this website and instead offers me a site trying to sell me a website developemnt package.
That is completly unrelated but intresting to me, www.ukrgb.co.uk works I'll fix the non www when I get a chance.

Thank you for reporting it.
Mark Gawler

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Mark Gawler
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Re: Login and password reset issues

Post by Mark Gawler » Sun Sep 17, 2017 7:41 pm

I have now fixed the seventy accounts effected by this problem, which is fewer than expected. Hopefully password resets for all users is now working.
Mark Gawler

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