We had an issue at the start of production of the C4S ( Connect 2014) seat where the wing nuts were coming loose...
Thank you for the admission. Strange you haven't mentioned the splitting seat though. I am assuming it is a side effect of the nuts coming loose.
I would also note I consider a paddler sponsored by another brand publicly slagging off the competition to be bad form. If Pyranha team paddlers were to do that then their error would be pointed out to them. Perhaps that's just me being old fashioned though.
Perhaps not, you haven't managed an apology for example.
Also, isn't Poke a Pyranha sponsored paddler? His posts have (to my reading) camouflaged the issue rather than admitting there was a genuine problem. Is this something you need to reflect on? Perhaps I am even more old fashioned than you, as to me, belittling a true customer concern is even worse than slagging off the competition. In fairness to Poke, I always rate his opinions so I wonder if you had kept him in the picture?
As one of your affected "start of production" customers ( and long term Pyranha owner) I have refrained from joining the thread before now. I am not normally into moaning. However, for some reason hypocrisy always gets me started.
One observation i would make to all, most posters (including me) who have stated there is a problem have previously owned multiple boats so we have a benchmark as to what is "normal" and what isn't. Suggesting we just need to tighten nuts before a paddle misses the point.
I am pleased you think you have solved the problem, though I haven't encountered any proactive customer service so I am not sure how you can make your claim. By the way, I am sorting my boat out myself, by slowly working through the various problems after every paddle.
It is a shame you have taken this long to admit the issue.
By the way, the courtesy of apology in your post would have saved me writing this essay.